Advice and answers from the Onedox Team

Onedox is the online service that helps take the pain and hassle out of dealing with household bills. And when it comes to painful, we know gas and electricity supplies are right at the top of the list.

If you want to make your life a little easier and ensure you never pay too much for your energy, please read on and share with others who you think could benefit from saving considerable amounts of time and money….

Most households are paying significantly more than they need to for their energy usage (more on this later) and whilst switching suppliers is a lot easier than it has been in the past, it is still not as straightforward to change suppliers as it should be.

Two things make it particularly difficult and time-consuming:

  1. Knowing when to check: the best deals often come with time-limited fixed rates and early cancellation fees. Knowing when to check is yet another thing to remember.
  2. Getting a personalised quote: finding the best deal for you means calculating the cost for your particular household and its consumption. Digging out this information can be time-consuming and jargon packed.

This is where Onedox comes in. Simply link your existing gas and electricity supplier(s) to Onedox and we will do the hard work for you:

  • Your key supplier and energy information will be collected together into your personal Onedox dashboard.
  • Onedox will automatically check whether a better deal is available and notify you. You never need to remember to check again!
  • When it comes to switching it’s super-easy because Onedox already has the key information to hand and so can simplify the process for you.

You can get started and set up your free account here, or carry on reading to learn more about switching energy suppliers and our revolutionary free service for managing your household bills more easily.

Why should I consider switching?

In a nutshell: households switching with Onedox in 2016 are saving an average of £375 on their annual energy bills! Quite simply, UK consumers tend to massively overpay.

If you haven’t switched provider or tariff in the last twelve months, you’ll probably be paying hundreds of pounds more than you need to. Around 70% of UK energy customers are on the wrong tariff, and in 2015, that needlessly cost UK energy customers an extra £2.5 billion pounds!

Three simple steps to saving money with Onedox

Step 1: sit back and let Onedox do the hard work

Once you’ve created your free Onedox account and linked your energy supplier(s) to it, Onedox will automatically check whether you are on a good deal or not by comparing your current tariff and usage with all other tariffs available on the market.

Based on your individual usage and tariff, Onedox will notify you of whether you are on a good deal, or else how much you could save with a selection of the best available deals, including full tariff information comparing the new deals to your existing deal.

Even if you can’t save money now, Onedox will keep checking for when a better deal is available. We will only notify you if you can save at least £50 per year.

Step 2: choose the deal that’s right for you

Select “Help me save” on the email we send to you, and we’ll provide you with some recommendations based on the best tariffs available on the market, provided by our Ofgem-accredited energy partner – Energylinx.

Simply choose the deal you like best.

You can see more detail on how we make our recommendations in the section below on “What tariffs does Onedox recommend?”.

Step 3: make the switch

Complete the short online form to confirm you want to switch (it takes three minutes and fifteen seconds – we’ve timed it when we switched!).

Your switch is underway

You’ve now done the hard bit! Once you’ve completed the online form you’ll receive an email from Energylinx confirming that your switch is being processed. If you have opted to change supplier, you still have a 14 day cooling-off period in case you change your mind and decide you don’t want to switch after all.

You will then receive a welcome email or letter from your new supplier – typically within a few days. There’s no need to notify your existing supplier if you are switching, as we handle that for you, further reducing the hassle involved!

Tariff changes with an existing supplier typically take a few days to complete, whilst switches to a new supplier should take around 17 days (14 days cooling off plus 3 more days for the switch to go through). There will no interruption to your energy supply.

It’s important that you provide meter readings to both your existing and new supplier on the date your switch goes ahead. Your existing and new supplier will both contact you to let you know precisely what that date will be.

What tariffs does Onedox recommend?

We want to help you save money and we think that one barrier to doing so is providing masses of information, which can make it harder rather than easier to decide what to do. So, whilst we have access to all of the best deals on the market, through our Ofgem-accredited energy partner Energylinx, we select four of the best value deals available to help keep it simple for you to save.

If you’d like to know what else is available or have particular requirements, you can always contact us by emailing info@onedox.com and we’d be happy to help, or else take a look at a price comparison website.

How should I pay for my energy bills with my new supplier?

If you are a post-pay customer, the cheapest way to pay is by direct debit. This option can typically save you around £70 a year versus paying on receipt of your bill.

Suppliers charge less for direct debit as it means there is less paperwork for them and therefore less cost.

There are three things to be mindful of when paying by direct debit:

Firstly, your energy provider will automatically take money from your account. It’s therefore important that you check your bills to make sure the amount you are being charged is accurate. Onedox will let you know whenever new bills and statements are ready and let you see them however you prefer, so you can check them more easily. We can provide them as an email attachment, or automatically within your Onedox, Dropbox or Google Drive accounts.

Secondly, when you pay by direct debit, the amount taken is the same each month and it’s intended to be an average of what you will use during the whole year. That means the direct debit amount is likely to equal more than you’ve actually used during warmer months when you use less energy, but less than you’ve used during the colder winter months.

Finally, ensure you provide regular meter readings to your energy supplier, as this will help ensure your direct debit is an accurate reflection of what your bills should be. If you don’t provide regular meter readings, your bills and direct debit amounts will be based on estimates, which are typically higher than would be the case if you provide readings.

You can of course use a different supplier for your gas and electricity, however if you use both, then a “dual fuel” deal tends to be cheaper, as suppliers provide a discount for using them for both gas and electricity.

I have a pre-payment meter – can I still switch?

Unfortunately, the choice of tariffs available to you as a pre-pay energy customer are much more limited than if you were on a credit meter (i.e. if you were to pay after you’ve used the energy). This typically means that as a pre-payment customer you will pay more for your energy than a post-payment customer.

If your pre-pay energy account is linked to Onedox, we will automatically let you know what the best available pre-payment tariffs are, however you should also consider contacting your existing energy supplier to see if they will swap you over to a credit meter, as this could help you save significantly more.

One potential downside to moving to a credit meter to be aware of, is that it can be less easy to track precisely and budget how much you are spending on your energy.

I have an Economy 7 electricity meter – how does this affect me?

As an Economy 7 electricity customer, you pay two different rates for your energy usage – one rate for daytime and a different rate during the night. As with pre-pay customers, this type of meter can restrict the range of alternative tariffs that are available to you.

Consequently, it’s worth discussing with your existing electricity supplier how your tariff compares with their cheapest tariffs if you were on a normal single rate meter. If you would be better off with a normal single rate meter, ask if they can install one for you.

By linking your Economy 7 electricity account to Onedox, we can ensure that you are always aware of the best available Economy 7 tariffs.

Will it cost anything to switch supplier?

Where we recommend switching, we always take into consideration any exit fees that your existing supplier may charge and make those clear in the recommendations we provide. However, we will never recommend changing tariff or supplier if you won’t save at least £50 – and that includes taking any exit fees into account.

It’s also worth bearing in mind that exit fees are only charged by certain suppliers. Also, they are only relevant if you are more than 49 days from the end of a fixed-rate tariff. That means most of the time there are no exit fees payable.

Where you switch to a new supplier, you will still be liable to pay any outstanding balance, if you have one, with your existing supplier. Equally, if you are in credit with your existing supplier at the time of your switch, they will refund you.

As Onedox automatically lets you know when new statements or bills are issued by your existing supplier, you can ensure you pay or are paid the right amount when you move.

What else should I consider other than price?

When you switch supplier, the gas or electricity you receive is still the same. What changes is the company that bills you and handles any customer care queries you may have. “Which” magazine have created a handy guide providing customer ratings of each of the energy providers, which you may find helpful and which you can see here.

Could I help parents or loved ones save money too?

One of the reasons we set up Onedox was to make it easier to ensure family members don’t pay too much for their household bills. Lots of our customers use their Onedox accounts to help loved ones manage their bills and ensure they aren’t paying too much.

How does Onedox make its money?

We are paid a fee by energy suppliers if you select a tariff that we recommend to you and you then switch tariff or energy supplier. This enables us to provide the Onedox service free of charge.

Other questions?

Please contact us by emailing info@onedox.com and we’d be delighted to assist. Or, for more details on the Onedox service, you can also watch a one-minute overview here on how Onedox works.

The Conclusion – it’s official – you can save hundreds by switching

The recent investigation into the energy market by the Competition and Markets Authority confirmed that UK energy customers are routinely paying over £200 a year more than they should. Monitoring your energy tariff automatically with Onedox and switching whenever savings are identified is the no-hassle way to ensure you and your family aren’t wasting your money.

As Roger Whitcomb, Chairman of the Energy Market Investigation, confirmed recently within his energy market report,“..customers are benefiting to the tune of hundreds of pounds a year by switching.”

Did this answer your question?