👉 What can I expect when switching through Onedox?
It's super easy. We do almost all the work for you such as filling in the online forms so all it requires is a few button clicks. Read more on what that process looks like...
👉 I am in contract with my current supplier, can I switch now?
Yes, you can always get out of a contract but sometimes your supplier will charge you an 'exit fee' if it's more than 6 weeks before the end of your contract.
👉 I have a smart meter - what happens when I switch?
Switching is possible with the most common 1st generation smart meters, however after switching, it's likely that you will need to send the meter readings to your new supplier. Read more about switching with smart meters...
👉 How can I tell if I have an economy 7 meter?
With an Economy 7 meter, you pay two different rates for your electricity – one rate for daytime and a different (cheaper) rate during the night.
👉 I have an outstanding balance with my energy supplier - can I still switch?
Absolutely. Your energy provider will issue a final statement six weeks after the switch and you can arrange with them how to settle the final balance, whether it's you paying them the balance or vice versa.
👉 Will I experience any downtime or overlap in my bills?
No, the switch is seamless and no downtime in energy service will be experienced.
Make sure to get meter readings on the day of the switch and communicate these to your new energy supplier.
Other than getting the meter readings, you don't even need to be home for the switch to happen. All the work is done by the providers remotely.
👉 I want to cancel a switch, what now?
Don't worry! This is exactly why there is a required 14 day 'cooling off' period so you can change your mind before any switch happens. The confirmation email you receive from Energylinx will give instructions on how you can cancel a switch or you can always email firstname.lastname@example.org or open a live chat with us and we'll help.
👉 I have a pre-pay meter – can I switch to a new provider?
Yes, if you have a pre-pay meter, you can still switch though your options may be a bit more limited than for credit meters.
If your pre-pay energy account is linked to Onedox, we will automatically let you know what the best available pre-payment tariffs are. 👍
👉 Why is paying by Direct Debit a cheaper option?
If you are a post-pay customer, the cheapest way to pay is by direct debit. This option can typically save you around £70 a year versus paying on receipt of your bill.
Suppliers charge less for direct debit as it means there is less paperwork for them and therefore less cost.
When you pay by direct debit, the amount taken is the same each month as it’s intended to be an average of what you will use during the whole year.
To get the most accurate bills, ensure you provide regular meter readings to your energy supplier. If you don’t provide regular meter readings, your bills and direct debit amounts will be based on estimates, which are typically higher than would be the case if you provide readings.