For every energy switch made (whether by you or by Onedox on your behalf such as via 1-Click Energy Switching), you have a 14-day 'cooling off' period where you can change your mind and stop the switch with zero penalties. 

Once you've triggered a new switch, you'll receive an email from our partner Energylinx confirming your new tariff details, and soon after that you should receive a welcome pack from your new supplier. 

Included within the welcome pack from your new supplier, you will find a cancellation telephone number or email address. You can use these to cancel any switch. 

Alternatively, you can get in touch with Onedox via our live chat or by emailing and we'll help you out.


What is the process for switching energy providers through Onedox?
Switching FAQs

Did this answer your question?