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Troubleshooting

Troubleshooting

Get help with any issues you might be experiencing with your Onedox account

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7 articles in this collection
Written by Hugh Nimmo-Smith

Why is my account not updating?

You might not be getting new bills or it says it's been flagged to our team
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Written by Hugh Nimmo-Smith
Updated over a week ago

How do I archive an account?

Mark it inactive: Save a closed account's details and documents for future reference
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Written by Hugh Nimmo-Smith
Updated over a week ago

How do I reset my Onedox password?

Forgot password help
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Written by Hugh Nimmo-Smith
Updated over a week ago

How do I delete a provider account?

Once you've finished with an account, you can remove it from your Onedox account for good.
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Written by Hugh Nimmo-Smith
Updated over a week ago

How do I delete my Onedox account?

You have the right to be forgotten by Onedox
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Written by Hugh Nimmo-Smith
Updated over a week ago

Can't find your provider?

Let us know! We're adding providers and developing new features all the time...
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Written by Hugh Nimmo-Smith
Updated over a week ago

Having trouble linking Spotify?

If you login to Spotify using Facebook, this can help...
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Written by Hugh Nimmo-Smith
Updated over a week ago